Frequently Asked Questions

PSC Community Services serves clients and families throughout New York’s five boroughs: Manhattan, Queens, Brooklyn, Staten Island, and Bronx.

Any older adult who requires assistance with activities of daily living, including housekeeping, bathing, dressing, hygiene, meal preparation, shopping, or ambulation assistance, or who simply needs a companion for conversation or transportation to and from appointments can benefit from PSC’s New York home care services.

Our non-medical home care services are covered under Medicaid. We can also refer your family to a Medicare or private duty provider. If you or your loved one has a long-term care insurance plan, home care services may be covered under the terms of that plan. Please reach out to us for more information.

Yes. PSC Community Services is licensed by the New York State Department of Health as a full-service licensed home care agency.

One of the biggest benefits of home care is that it allows elderly or disabled clients to receive personal care in the privacy and comfort of their own homes. In-home care helps aging and homebound individuals remain as functional and independent as possible, providing a much higher sense of security and dignity. Home health care also helps to reduce unavoidable readmissions to the hospital; studies have shown that patients recuperating from illness, injury, or surgical procedures heal more quickly and more successfully when recovering at home versus in a medical facility.

Any older or disabled adult who requires assistance with activities of daily living, such as housekeeping, bathing, dressing, hygiene, meal preparation, shopping, or ambulation assistance can receive in-home care.

Services can typically be set up within 24-48 hours after your in-home assessment.

No, we do not have a minimum requirement for care.

If a caregiver is sick and cannot make it to your home, PSC’s staff will make every reasonable effort to match you with another caregiver who meets your care needs and criteria for that day.

We provide a wide array of personal care, home health care, and homemaker services. Please see our Services page for more information.

We perform thorough background checks and drug testing to ensure that each of our caregivers meets our high standards of excellence. Our caregivers also receive a full medical evaluation to ensure they are up to date on vaccinations, healthy, and able to safely care for our clients.

Our caregivers receive initial orientation training and ongoing care training from our dedicated staff. All caregivers receive 6 hours of in-service training twice a year for a total of 12 hours of training on emergency preparedness, CPR training, and infection control.